Years inside Amazon Connect: contact flows, Lex bots, agent tooling, CRM integrations, and the Lambda that holds it together. Now at Contacx, before that VoiceFoundry.
I ship production code in TypeScript, Python and Rust. Started as an electronics engineer, so I am comfortable anywhere between a soldering iron and a Bedrock voice agent.
Contacx
AI voice agents, agent workspace apps, and CRM integrations on Amazon Connect.
VoiceFoundry
Enterprise Connect call centers: a multilingual Lex free-speech survey, CRM integrations, and CDK turned into reusable Terraform.
Globe Group
Outage prediction from weather data that won an excellence award. A GPT-3 chatbot before it was cool, and a 90% cut on legacy costs.
Freelance
ML for crop yield, IoT for medical diagnostics, an electric wheelchair, access control systems.
AI voice IVRs
Callers talk to an AI that answers, creates tickets, and hands off to a human when it should.
Connect agent apps
Recording controls, direct number management, and customer context inside the agent workspace.
CRM integrations
The caller's history, surfaced where agents already work.
Kali azure ai hackathon
Nutrition app for Filipino food culture. Meal recognition and vector search over local data.
Outage prediction globe excellence award
Predicts network outages per site from weather data, validated against PAGASA ground truth.
I run a 3D printer and spend more time calibrating it than printing. Weekends are for bouldering. Both are the same hobby really: fail, adjust, retry.